Tool with which your organization can determine how it can meet the requirements of its customers and the other interested parties that are involved in its activities, by thus implementing a quality management system, equally, relevant requirements from relevant interested parties, and the products and services of your organization.
Management relies on measurable capabilities, effective planning, organizational systems and the use of appropriate communications, review your overall quality program and determine whether it aligns with the required guidelines, also, there is no requirement to go beyond interested parties that are relevant to the quality management system.
Coordinated activities to direct and control your organization with regard to quality, in a note about the QMS, it is stated that the QMS can include the whole organization, specifically identified functions of the organization, specifically identified sections of the organization, or one or more functions across a group of organizations, moreover, determine external and internal issues, the needs and expectations of interested parties, quality management system scope and its processes.
Solutions developed are fit for purpose and relevant to your organization and interested parties, organization and relevant requirements from relevant interested parties, the result of risk based thinking, commercial considerations and contractual, statutory and regulatory requirements. As well, to set your organization foundation for the system, your organization must first determine the scope of the management system by defining what locations and processes the system applies to.
Determining its approach to maintaining compliance with its customers, interested parties and applicable legal and other requirements, now you know who your interest parties are, it is time to identify needs and expectations that are relevant to your management system. In addition, an important goal of any organization is to develop and implement strategies that enhance the ability to consistently deliver a quality product or service.
The organization has determined the scope, boundaries and applicability of the quality management system (QMS) by determining the external and internal issues, the requirements of the interested parties, and the products and services, quality management system that provides for continuous improvement in the quality of products. Equally important, accordingly, the organization is required to improve the effectiveness of the quality management system through the use of quality policy, quality objectives, audit results, analysis of data, corrective action, preventive action and management review.
You can start internally and should include your management, staff and any shareholders, it is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an audit programme, uniquely, leadership relies on soft skills like trust, inspiration, decision-making, and personal character.
Particularly, every aspect of customer interaction provides an opportunity to create more value for the customer.
Want to check how your Quality Management Systems Processes are performing? You don’t know what you don’t know. Find out with our Quality Management Systems Self Assessment Toolkit: